Customer Led Design – Using Customer Insights to Redesign Your Retail Space

Retail is now all about experiences as opposed to transactions and retailers are trying to find new ways to bring customers in store and stay longer.

Officeworks and innovation design agency Symplicit will discuss some of the ways Officeworks is re-designing their spaces to deliver a more engaging customer experience.

In this interactive workshop, discover some tools and techniques to increase customer dwell time in your space

This workshop will involve some walking around the CBD ‘on safari’ so please wear comfortable shoes. Participants will meet at Officeworks Pitt Street store and then move to MOCA VIVID Ideas Exchange for the workshop

Speakers are David Pisker, Head of Customer Experience Officeworks, Karen Jemison, Head of Retail Services Officeworks and Cordelia Hewitt, Innovation Director Symplicit

Proceeds will be donated to the National Literacy Fund

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*$4 Booking fee and 2.25% transaction fee applies.
POWERED BY THE TICKET GROUP.
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