Contact Us

Frequently asked questions

Before contacting us we recommend reading our Frequently Asked Questions (FAQ) page for answers to commonly asked questions about the festival.
 

Contacting Vivid Sydney

Vivid Sydney aims to minimise the event’s impact on residents, businesses and the local community. The below information is designed for residents and stakeholders to reach the Vivid Sydney team for operational queries during the event period. You can also read our transport and road closure information, and live traffic updates can be found on livetraffic.com. 

 

Event Period

The event period will run through 3 stages; bump in, event period, and bump out. 

  • Bump in: 6 - 24 May 2024 
  • Event: 24 May - 15 June 2024, lights on from 6pm - 11pm nightly 
  • Bump out: 15 - 21 June 2024 

Stakeholders and residents may notice an increase in activity surrounding their area. Contact numbers for different queries can be found below. 

Contact numbers

General Enquiries, Ticketing & Feedback
https://www.vividsydney.com/info/contact-us 
Available |  9am-5pm 

Traffic Management 
public.comms@whodares.com.au 
Available 22 April – 15 June | 7:00am – 1:00am 

Noise Complaints 
eventcontrol@dnsw.com.au 
02 8319 9020 
Available 24 May – 15 June | 7:00am – 1:00am 

Vivid Sydney Operations 
eventcontrol@dnsw.com.au 
Available 3 May – 23 May | 7:00am – 7:00pm
Available 24 May – 15 June | 7:00am – 1:00am 
Available 15 June - 21 June | 7:00am – 7:00pm 

Vivid Sydney Accessibility 
vivid.access@dnsw.com.au 
(02) 9372 8830 
Available 6 May – 23 May | 7:00am – 7:00pm 
Available  24 May – 15 June | 7:00am – 1:00am 
Available  15 June – 21 June | 7:00am – 7:00pm

Towed Vehicles 
132 701 
Available 24 May – 15 June | 7:00am – 1:00am 

Emergency evacuation locations

Please note that the footprint of Vivid Sydney may temporarily impact your emergency evacuation locations from the beginning of bump in, Monday 6 May 2024. Please review the Light Walk map  here  for any changes. 

 

General Enquiries

Connect on Social

For all the latest festival announcements visit Vivid Sydney's official social media channels
Instagram >
Facebook >
TikTok >
YouTube >
X >
LinkedIn >
 

If you still can't find the answer to your questions please use the contact form below. A member of the Vivid Sydney team will be in contact with you as soon as possible.

 











 

In respect of personal information, Destination NSW advises that it collects, uses and stores any of your personal information strictly in compliance with the Privacy and Personal Information Protection Act 1998 (NSW) and the Privacy Act 1988 (Cth). For your information, our privacy policy is located at: https://www.destinationnsw.com.au/privacy-policy. Destination NSW may share your information with third parties including third party suppliers and operators conducting and administering the activity and other related activities, however your personal information will not generally be disclosed to anyone outside Australia, unless in connection with the activities. Where the information is shared with any countries in the European Union, Destination NSW will adhere to the data protection rules as per the General Data Protection (GDPR) Regulation. Information relating to this is also located within our privacy policy. You can opt out at any time by contacting Destination NSW.