From design to monitoring.Digital transformation is the new black: off the back of success stories such as Atlassian, BigCommerce, 99 Designs and more...

UXQ: User Experience & Quality


CBA Innovation Lab
2000 NSW

UXQ: User Experience and Quality


Adam Rendulic

Adam Rendulic

Head of IT at Fitness First

For the last 3 years as the Head of IT for Fitness First Australia, after a 13-year long career in IT at Woolworths Ltd, Adam is incredibly passionate about customer experience.

Putting the customer experience at the front of everything has always been Adam’s mandate. Whether it is supermarket shoppers, large corporate office workers & warehouses, online shoppers or people sweating it out at the gym, they all are customers and understanding them is essential.

When not at a computer screen or working out at Fitness First, Adam spends time raising his young family.

Aps Chikhalikar

Aps Chikhalikar

Chief Strategy Officer at ServiceNow

Chief Strategy Officer of ServiceNow, Aps Chikhalikar is a passionate evangelist and business strategist.  

Aps is a motivated professional driving industry collaboration and strategic initiatives across the region, while implementing and leading innovative strategy and programs within the organisation and solving customer challenges.  He is also the executive sponsor for CXO relationships across APJ and collaborates globally on strategy formation.  

Formerly the Director of Information Technology at Optus, Aps has a wealth of experience in business strategy and customer relationship management.

Paul Templeman

Paul Templeman

Project Manager, Sport Governance and Business Capability at the Australian Sports Commission

As part of the Australian Sports Commission’s Sports Governance and Business Capability Branch, Paul advises National Sporting Organisations on their digital transformation. Paul has held various digital and IT consulting roles, including; Australian Rugby Union (ARU), Football Federation Australia (FFA), and Ernst & Young. He is currently undertaking a PhD on the digital transformation of sport at the University of Technology Sydney.

Bujuanes Livermore

Bujuanes Livermore

Lead UX Architect, Microsoft

Bujuanes Livermore is lead UX Architect at Microsoft. She holds a Masters degree in Digital Communication & Culture, and in Film & Digital Image

She has worked within the digital arena for the past 10 years, building UX practices, onsulting to many global organisations on how best to mature their internal user experience. She has lead teams working across a combination of product strategy; user research and trends; information architecture and navigational flow; interface and interaction design; and product enhancement plans.

Bujuanes' insight into the human experience of service design and product design, her practical experience of Design Thinking and passion for unlocking the full potential of technology, make her an essential contributor to any conversation in the Digital Transformation and Culture space. 

Event Details

From design to monitoring.

Digital transformation is the new black: off the back of success stories such as Atlassian, BigCommerce, 99 Designs and more, the tech startup landscape in Australia is flourishing. But over the course of the past year, startups looking to revolutionise the different industries have learnt that there are times that connecting with the corporate incumbents in their market can de-risk their endeavours and plot a path to earlier liquidity.

As with all things startup though, the incumbents are not averse to going it alone and are mobilising heavily to both innovate internally themselves and also learn to play nicely with the external startup community to help create businesses with new models that have the capability of disrupting their traditional business.

The quality of the User Experience lies at the heart of any kind of successful disruption, whether it is coming from a new player or an incumbent.  In this session, you’ll hear from industry practitioners who have first hand experience of leading Digital Transformation changes across a range of different industries.

Whether you’re an enterprise innovator or a digital disruptor, this session will build your understanding of the key elements of User Experience Quality within Digital Transformation.

This event is presented by KJR.

*Booking and transaction fees may apply

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