Operations Manager, Aged & Community Care at Telstra
Throughout a broad and practical career in aged care Luke has worked across the complete service continuum from sub-acute geriatric hospital care, traditional residential and retirement care to community based aged care.
To develop the technical depth required of a Chief Operator Luke has fulfilled roles as a Registered Nurse, Education Manager, Safety Manager, Quality Manager, General Manager, Chief Operating Officer and Deputy Chief Executive Officer.
Luke is deeply experienced in leading major multi-location reviews and realignment of systems and operational services, coordinating the delivery of high quality holistic customer-focused care and services within Hostel, Nursing Home, Community Care and Retirement Living. Within Luke’s remit he has implemented and lead large specialist aged care management teams across product development, product delivery and product governance including the development of supporting frameworks focused on best practice care outcomes, managing key business performance drivers and ensuring quality compliance.